• Ceramic orders will ship in 2-5 days, unless a custom order is placed.

• Personalized ornaments will ship in 1-2 weeks.

• Custom ornaments will ship in 2-3 weeks.

• In production items may take longer. Their shipping timeframe will be noted in the description of each item.

Yes! Submit your specific request using my contact page or email me directly at the following address:  laurie@flutterbyconnections.com     

Be creative, I’ve painted kids’ artwork, vacation spots, special messages, your child’s favorite character or stuffed animal…  I can paint most things.  The ornament includes one main focal point on one side of the ornament.  Smaller items around it are okay too.  Feel free to email me or visit my contact page to ask your specific questions.

Custom ornament orders placed after December 1st are not guaranteed for delivery by Christmas.  For orders placed December 1st or later contact me to determine the shipping timeframe. 

Each item is carefully packaged with bubble wrap, packing peanuts… Although shipping incidents are very low for my shop, occasional accidents happen. I ship all packages insured. If anything arrives broken, send me photos of the damage and I will replace your item for free.

You will receive an email as soon as your order ships. The email will provide the tracking information.

Yes! Visit my contact page to submit your request for a sold-out item.  I have a wait list for many pieces.  I paint them in the order received. For custom requests I will contact you for payment when I begin working on your item(s). For restocked item(s), I will contact you for payment when your items is near completion.

I do, but only through my Etsy shop. Due to the considerable compliance requirements to ship internationally, this site is not set up for it. My Etsy shop is. You can find that here:

https://www.etsy.com/shop/FlutterbyConnections

If you see something on this site that’s not on Etsy, contact me and I will add it there.

I am very responsive to your messages. Please email me for any changes to an order. Provided I have not begun working on a custom order I can usually make changes or cancel the order.

Email: laurie@flutterbyconnections.com